FAQs

HaloScrips is not a pharmacy or PBM – we’re a Medication Management Solution that works alongside your existing benefit. Think of us as a partner that coordinates all your medications and leverages your current insurance in the smartest way. We don’t replace your pharmacy for one-off needs; we enhance your overall medication experience by focusing on chronic (maintenance) medications and making sure you’re getting the best possible prices and service. Our incentives are aligned with yours – we only succeed when we save you money and improve your health, unlike traditional models that profit from the number of prescriptions they dispense.

Yes, absolutely. HaloScrips is designed to integrate with your current health plan. Your insurance/PBM still handles urgent or acute prescriptions (like an antibiotic for a sudden illness or a controlled pain medication). We focus on the regular maintenance medications that patients take regularly. There’s no need to overhaul your entire insurance plan – we slide in as a value-added layer for chronic medication management.

Virtually all chronic medications are covered through HaloScrips. These are drugs you take on an ongoing basis for conditions like diabetes, hypertension, asthma, high cholesterol, mental health maintenance, and more. By focusing on maintenance medications, we can optimize costs and coordination where it matters most without disrupting urgent needs.

Typically, enrollees are the employees (and dependents) who take multiple medications regularly. After analyzing your company’s pharmacy data, HaloScrips will identify the group of members who may benefit the most – for example, those on two or more daily medications – and work with you to set the criteria that make the most economic sense.

One big goal of HaloScrips is to remove cost barriers to medication adherence. Studies have shown that more than 40% of Americans struggle to afford their medications, even with insurance. This leads to skipping doses or not filling prescriptions at all. By eliminating copays for the members in our program, we ensure cost never stops someone from taking their necessary medication. The employers sponsor this benefit because it leads to healthier employees and ultimately saves money by preventing expensive medical events. It’s a win-win: employees get their prescriptions at no cost, and employers get better health outcomes and higher productivity.

Getting started is simple and quick. For an employer, the first step is a data analysis – we analyze about three months of the plan’s pharmacy claims data to identify opportunities and project savings. Once the employer green-lights the program, eligible employees are invited to join. For an employee, enrollment starts with an onboarding call with a Halo Pharmacist™. During this call, we verify your basic info, doctors’ contacts, medications and pharmacies. After that, we handle everything. We’ll transfer your prescriptions to our system, synchronize your refills, and ship your first batch of meds. That first shipment may include partial amounts – this is intentional to align all your refills to the same date. Going forward, you’ll get a full supply (often three months’ worth) of all your prescriptions at once. The onboarding is one-on-one and high-touch, so you feel comfortable and set up for success from day one.

HaloScrips uses its proprietary Group Synchronization™ method to manage refills. That means after the initial synchronization, all your chronic medications refill on the same schedule. Typically, we ship a package to your home every 90 days containing all your prescriptions.

And there’s no need to call us – or your doctor – for refills! We’ll proactively reach out to you and your doctors before you need them. The goal is zero gaps in therapy and zero effort on your part. You can always call or text us if you feel you’re running low or have any concerns. We also have solutions for special cases: for instance, if you’re traveling and need meds sooner, we can adjust timing; if you need to hold a shipment because you have excess, we can do that too. Flexibility and patient-centric service are built into the refill process.

If you’re enrolled with us and you happen to need a one-time drug like an antibiotic, you can still use your preferred local retail pharmacy. The same goes for controlled substances (such as certain pain medications or ADHD medications). That said, if you have any questions or run into issues getting an acute medication, you can still reach out to your Halo Pharmacist™ for guidance. We’re happy to help coordinate your medication needs in those situations too, even if it’s not something we ship directly.

Safety and adherence are our top priorities. Your Halo Pharmacist™ clinically reviews every medication you take, in combination, to identify possible drug interactions or duplicate therapies. If we find an issue, we communicate with your doctors. We also use software checks and our expertise to ensure your doses are appropriate.

On the adherence side, because we package your meds on a schedule, it becomes much easier for you to stay on track – many patients find it simpler to remember once they’re getting everything at once. We can include tools like pill organizers or calendar reminders upon request. And, of course, we’re checking in with you periodically. If we notice a gap, we’ll follow up. Our job is to make sure no dose is missed and no question goes unanswered.